There is a very simple solution for this. With Hoverwatch mobile tracker https://www.hoverwatch.com you will be able to continuously monitor phone calls made or received by employees. All incoming and outgoing phone calls are recorded and uploaded to the Hoverwatch server for your viewing at your convenience. The call details include other information such as the time of the calls and the people/phone numbers that were interacted with.
Hello, yes, of course, I use it all the time now. I receive so many calls every day that I can't handle them on my own. But with the help of https://katatelecom.com/services/multichannel-number/ this can be done quite well. Probably the most important advantage of using such a number is that you can always find time for everyone, distribute calls or forward them to the right operator.