Application maintenance and support services differ in several ways. The primary differences include:
1. Objectives: The primary goal of application maintenance is to ensure that the application remains in optimal condition, while application support aims to offer quick, reactive help whenever required.
2. Timeframe: Application support aims to resolve an issue as fast as possible, while application maintenance occurs over a more extended period and aims to prevent issues from arising.
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3. Skills Required: Application maintenance requires a more extensive range of skills such as planning and testing, modification and documentation, and regular formal quality assurance, while application support often demands stronger soft skills, quick response times, and customer service excellence.