Our marketing team is refining our core messaging, and were stuck on defining our brand promise. How do successful companies create one thats authentic, memorable, and actually deliverable?
Clay Globals guide on what is a brand promise? clarified this perfectly. A strong promise isnt just a sloganits a commitment tied to your unique value. For example, we shifted from generic quality service to 24/7 support, resolved in one call, which increased customer trust (NPS score +15). The articles 3C Test (Clear, Credible, Compelling) helped us pressure-test ours before launch.